Return & Refund Policy

It is simple to return an item for a refund within 30 days if you are not quite happy with it. Using the guidelines below, you can file a return request on your order page. We'll try our best to fulfill your request. Prior to anything else, please be sure you email us at [email protected].

Conditions for Return and Exchange

• Item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.
• Please note: We do not accept the return of any fake products unless defective or faulty.

Refunds

We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.

In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

Policies

• It is advisable that you employ a trackable delivery technique for all returns to guarantee your package is returned to us securely. Packages that are returned to us are not insured against loss or damage.
• Once you receive the last package of your order, you have 30 days to return any purchases (with the exception of final sale/clearance item(s), free gift, swimwear, underwear, panties, and accessories). Note:After completing the online return request form, you must email us a photo demonstrating the issue.
• Authorization is required for return packages. Unauthorized returns will not be accepted, as determined by customer service. Note: You may not return the item(s) to the address on the package you received. It will delay the processing of your return because that is not our return address.

Costs

• In the event that the return is the result of our errors (such as wrong products or product quality issues), you will receive a complete refund;
• Should the customer's issue (such as: not liking/wanting the item, ordering the incorrect product/size) be the reason for the return, the buyer is responsible for covering the shipping costs.

Non-returnable items:

Unfortunately, we cannot accept returns on sale items or product damage/loss caused by the customer.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

General Return Process

• Start a comeback: For further information, send us an email at [email protected] provide images and/or videos of the merchandise along with your order number. Within three business days, a member of our customer service team will assess if your return request is eligible.
• Return the item: Should your return be approved, we will provide you with the return address and details on where to mail your parcel. (Note: Unauthorized returns of merchandise will not be allowed). We will not be liable for lost returns or exchanges, so we advise you to send your return or exchange using a shipping method that includes a signature and tracking information.
• Return or exchange: We will examine the item within three to five working days after receiving your return or exchange, at which point we will either offer a replacement for the exchange or give a refund.

Please do not hesitate to contact our customer service staff if you require any additional help or if you have any queries regarding our returns policy. We will be pleased to assist you and address any inquiries you may have.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	CHS TRADING CO.LIMITED
Company Address:	FLAT N153 11/FVALIANT IND CENTRE2-12 AU PUI WAN ST FO TANNT (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help